Most families can complete setup in a few minutes and begin using their plan shortly after activation.
FAQ
Frequently Asked Questions
Everything you need to know about our prison call service.
No. The plans are presented clearly, with no hidden costs added later in the signup process.
Yes. You can cancel anytime, making the service suitable for households that need flexibility.
You typically just need your basic contact details and the information required to complete your chosen plan setup securely.
Use the forgot password page, enter your registered email address, and follow the reset instructions sent to your inbox.
Yes. Our support team is available during working hours to help with setup, account access, and general service questions.
Need more help?
Still have questions about Prison Calls?
Sign in to manage your account or contact support if you need help choosing the right next step.